Once your installation is complete, your service will be activated within 24 hours. You will receive a confirmation email with your login details and account information.
Reach out via our contact form or by calling our sales team. We’ll help you choose the best plan for your needs and schedule your installation.
After your order is confirmed, we’ll contact you to schedule your installation date or drop off your self-installation kit if applicable.
Yes, for professional installation, we will schedule a convenient time with you. If you choose self-installation, you can set it up at your own pace using the instructions provided.
You’ll receive a modem/router preconfigured for Beyond Air’s network. Additional equipment like a Wi-Fi extender may be available upon request.
Professional installation typically takes 1-2 hours. Self-installation usually takes less than an hour.
Your service is usually active immediately after installation or within 24 hours of activating your self-installation kit.
You can use your own router with our services, but we recommend using the provided Wi-Fi 6 router for ease of installation and support. Using your own modem is not supported.
Our support team is available to guide you through installation or troubleshoot any issues. Call or email us anytime for assistance.
Find your network name (SSID) and password (PSK) on the Wi-Fi card provided at install. On your device, search for the network and enter the password.
Try moving your modem/router to a central location in your home, away from metal objects and electronic devices that may cause interference.
Download the TP-Link Aginet app onto your mobile device and create an account to manage your Wi-Fi network. Or, contact us at 226-784-0140 or support@beyondair.ca for assistance.
Your Wi-Fi password will be on the Wi-Fi card provided at install. If you’ve lost the card, contact us at 226-784-0140.
The number varies depending on your router model, but typically up to 20 devices can be connected simultaneously without major speed issues.
2.4 GHz offers longer range but slower speeds, while 5 GHz offers faster speeds but shorter range. Our routers broadcast both bands on the same SSID so your devices will switch seamlessly.
Press and hold the reset button on the back of the modem or router for about 10 seconds until the lights blink. This will restore factory settings.
Yes! We provide a simple self-installation kit with step-by-step instructions. If you need help, our support team is available to guide you by phone or email.
Contact our support team immediately, and we will send any missing components as quickly as possible.
The kit includes a modem/router, necessary cables, and an installation guide. Additional equipment like Wi-Fi extenders may be available upon request.
Most customers complete self-installation within 30 to 60 minutes.
Our support team is available to help by phone or email. We can guide you through the process or troubleshoot any issues.
Yes, if you prefer, you can contact us to schedule a professional installation appointment.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
Our drop-offs are for equipment only, and the technician will not have time to install your equipment. If you wish to switch to a full installation, please contact us at 226-784-0140.
Please refer to our service agreement. Typically, equipment must be returned to avoid additional charges.
Connect your home phone to the phone port on your Grandstream box or router (if applicable). Make sure your internet service is active.
Check all connections and restart your modem/router. If the issue persists, contact support for assistance at 226-784-0140 or support@beyondair.ca
Once you hear a dial tone, press *98 and enter your password. Follow the prompts to listen to and manage your voicemails.
Yes, we offer number porting so you can keep your current phone number. Contact sales at 226-784-0140 or sales@beyondair.ca to start the process.
Our home phone service includes voicemail, caller ID, call waiting, and emergency 911 service.
Yes, since Beyond Air home phone relies on internet connectivity, service may be interrupted during power outages unless you have a backup power source.
Yes, we do! Our IPTV service provides advanced features such as restart and lookback with a large selection of channels and packages. Check out our TV page for more information.
Yes, with our high-speed plans you can stream 4K content smoothly.
For HD streaming, a speed of at least 5 Mbps per device is recommended. For 4K streaming, a minimum of 25 Mbps per device is ideal.
Yes, our internet plans support multiple devices streaming simultaneously. Higher-speed plans offer better performance for multiple streams.
All TV packages include 1 set top box, with additional boxes available for $8 monthly. The Espial TV app is also compatible with most popular streaming devices like Roku, Apple TV, Chromecast, and smart TVs.
Try restarting your modem/router, reducing the number of connected devices, or moving closer to your Wi-Fi router. If problems persist, contact our support team.
You can pay online through our customer portal, set up automatic payments, or pay via e-transfer to billing@beyondair.ca.
Bills are typically due on the same date each month, which will be specified on your first invoice and in your account portal.
Yes, you can enroll in automatic payments through our customer portal to avoid missing due dates.
After logging into the customer portal, select “Add new bank account” and fill out your banking information. Please note that the routing number needs to be in the following format: 0 + institution number + transit number. For example, if your institution is 001 and transit is 01234 then the routing number would be 000101234. If you wish to have this account setup for auto payments, toggle the button at the bottom of the page, then click on “Add new bank account”
Contact our billing support team at 226-784-0140 or billing@beyondair.ca. We can help explain charges and resolve any billing concerns.
If you miss a payment, you may incur late fees and your service could be suspended. Contact billing support immediately to discuss payment arrangements.
Log in to your customer portal to update your payment method or contact support for assistance.
Yes, paper billing is available upon request. Contact our team to switch your billing preference.
