Once your installation is complete, your service will be activated within 24 hours. You will receive a confirmation email with your login details and account information.
You’ll need a modem/router provided by Beyond Air. Some plans include equipment rental; others allow you to use your own compatible device. Contact support to confirm.
You can sign up online through our website or by calling our sales team. We’ll help you choose the best plan for your needs and schedule your installation.
After your order is confirmed, we’ll contact you to schedule your installation date or ship your self-installation kit if applicable.
Yes, for professional installation, we will schedule a convenient time with you. If you choose self-installation, you can set it up at your own pace using the instructions provided.
You’ll receive a modem/router preconfigured for Beyond Air’s network. Additional equipment like a Wi-Fi extender may be available upon request.
Professional installation typically takes 1-2 hours. Self-installation usually takes less than an hour.
Your service is usually active immediately after installation or within 24 hours of activating your self-installation kit.
You can, but it must be compatible with Beyond Air’s network. Contact support to confirm if your device works with our service.
Our support team is available to guide you through installation or troubleshoot any issues. Call or email us anytime for assistance.
Find your network name (SSID) and password on the sticker on your modem/router. On your device, search for the network and enter the password.
Try moving your modem/router to a central location in your home, away from metal objects and electronic devices that may cause interference.
Find your network name (SSID) and password on the sticker on your modem/router. On your device, select the network and enter the password.
Try moving your modem/router to a central location in your home, away from metal objects and electronic devices that may cause interference.
You can log into your modem/router’s admin page using the IP address and default login credentials provided in the user manual. From there, you can update your SSID and password.
Check the sticker on your modem/router for the default password or reset your modem/router to factory settings and use the default login.
The number varies depending on your modem/router model, but typically up to 20 devices can be connected simultaneously without major speed issues.
2.4 GHz offers longer range but slower speeds, while 5 GHz offers faster speeds but shorter range. Use 5 GHz for devices close to your router for better performance.
Press and hold the reset button on the back of the modem/router for about 10 seconds until the lights blink. This will restore factory settings.
Yes! We provide a simple self-installation kit with step-by-step instructions. If you need help, our support team is available to guide you by phone or email. You can also [download the PDF instruction booklet here] for easy reference.
Contact our support team immediately, and we will send any missing components as quickly as possible.
Yes! We provide a simple self-installation kit with step-by-step instructions to help you set up your internet service easily at home. You can also [download the PDF instruction booklet here] for easy reference.
The kit includes a modem/router, necessary cables, and an installation guide. Additional equipment like Wi-Fi extenders may be available upon request.
Most customers complete self-installation within 30 to 60 minutes.
Our support team is available to help by phone or email. We can guide you through the process or troubleshoot any issues.
Yes, if you prefer, you can contact us to schedule a professional installation appointment.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
Contact our support team immediately, and we will send any missing components to you as quickly as possible.
Please refer to our service agreement. Typically, equipment must be returned to avoid additional charges.
Connect your home phone to the phone port on your modem/router. Make sure your internet service is active. For detailed setup, refer to the home phone setup guide on our website. You can also [download the PDF instruction booklet here] for easy reference.
Check all connections and restart your modem/router. If the issue persists, contact support for assistance.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
Connect your home phone to the phone port on your modem/router. Ensure your internet service is active. For detailed setup instructions, refer to the home phone setup guide available on our website.
You can also [download the PDF instruction booklet here] for easy reference.
Check all cable connections and restart your modem/router. If the problem continues, contact our support team for assistance.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
Yes, we offer number porting so you can keep your current phone number. Contact support to start the porting process.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
Our home phone service includes voicemail, caller ID, call waiting, and emergency 911 service.
Yes, since Beyond Air home phone relies on internet connectivity, service may be interrupted during power outages unless you have a backup power source.
Yes, cordless phones work fine when connected to the modem/router’s phone port.
Beyond Air currently offers high-speed internet services that support streaming on popular platforms like Netflix, YouTube, and more. We do not offer traditional cable TV.
Yes, with our high-speed plans you can stream 4K content smoothly. We recommend a minimum speed of 25 Mbps for the best experience.
Beyond Air currently offers high-speed internet services that support streaming on popular platforms like Netflix, YouTube, Amazon Prime Video, and more. We do not offer traditional cable TV.
Yes, with our high-speed plans you can stream 4K content smoothly. We recommend a minimum internet speed of 25 Mbps for the best 4K streaming experience.
For HD streaming, a speed of at least 5 Mbps per device is recommended. For 4K streaming, a minimum of 25 Mbps per device is ideal.
Yes, our internet plans support multiple devices streaming simultaneously. Higher-speed plans offer better performance for multiple streams.
We do not provide streaming devices or apps, but our internet service is compatible with all popular streaming devices like Roku, Apple TV, Chromecast, and smart TVs.
Try restarting your modem/router, reducing the number of connected devices, or moving closer to your Wi-Fi router. If problems persist, contact our support team.
You can pay online through our customer portal, set up automatic payments, or pay via e-transfer or cheque. Details are available on our billing page.
Contact our billing support team by phone or email. We are happy to explain your charges and help resolve any issues.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
You can pay online through our secure customer portal, set up automatic payments, pay via e-transfer, or mail a cheque. Payment options are detailed on our billing page.
Bills are typically due on the same date each month, which will be specified on your first invoice and in your account portal.
Yes, you can enroll in automatic payments through our customer portal to avoid missing due dates.
Contact our billing support team by phone or email. We can help explain charges and resolve any billing concerns.
📞 Phone: 226-784-0140
📍 Address: 1086 Modeland Road, Sarnia, Ontario N7S 6L2
If you miss a payment, you may incur late fees and your service could be suspended. Contact billing support immediately to discuss payment arrangements.
Log in to your customer portal to update your payment method or contact support for assistance.
Yes, paper billing is available upon request. Contact customer service to switch your billing preference.
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